Terms & Policies

Email: support@trucost.ca

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

For immediate assistance, please email us at support@trucost.ca or use our contact form. We typically respond within 24 hours during business days.

Subscription Services

• Monthly Subscriptions: You may cancel at any time. Your subscription status will be retained until the end of your current billing period. No refunds for partial months.
• Annual Subscriptions: Refunds available within 30 days of purchase, prorated for unused months.

Dispute Resolution

If you have a billing dispute:

1. Contact our customer service team at support@trucost.ca
2. Provide your account details and description of the issue
3. We will investigate and respond within 5 business days
4. If unresolved, you may dispute the charge with your payment provider

Refund Process

Approved refunds will be processed within 5-10 business days to your original payment method. You will receive an email confirmation when the refund is initiated.

Subscription Cancellation

• You may cancel your subscription at any time through your account settings
• Cancellations take effect at the end of your current billing period
• You will retain access to premium features until the end of your paid period
• No cancellation fees apply

Account Termination

We reserve the right to terminate accounts that violate our terms of service. In such cases:

• You will receive 30 days notice when possible
• Refunds may be provided at our discretion
• You may export your data before termination

If you have any questions about these policies or need assistance, please contact us:

• Email: support@trucost.ca
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST